Frequently Asked Questions
Everything you need to know about your smart home tech.
How long does shipping take for Wyze products?
Standard shipping typically takes 3-7 business days within the contiguous United States. Once your order ships, you will receive a tracking number via email to monitor your delivery.
What is your return policy for electronics?
We offer a 30-day return policy for all products purchased directly from our store. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Do Wyze products come with a warranty?
Yes, most Wyze hardware comes with a one-year limited warranty that covers manufacturer defects from the date of purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Does my device require a subscription to work?
Basic features like live streaming and motion alerts are available without a subscription. However, advanced features like cloud storage and AI person detection require a Cam Plus subscription.
How can I contact technical support?
Our support team is available via live chat on our website or through our support ticket system. You can also visit our online Help Center for troubleshooting guides and community forums.