Returns & Exchanges
At Wyze, we stand by our products and offer a 30-day return policy for items purchased directly from our official store. If you are not completely satisfied with your hardware, we will provide a refund or exchange within the eligibility window.
Initiate Your Request
Visit the Wyze Return Center and enter your order number and email address to begin the RMA process.
Print Prepaid Label
Once your return is authorized, download and print the prepaid shipping label provided via email.
Package Your Device
Place the item in its original packaging with all included accessories and cables to ensure a full refund.
Ship and Track
Drop off your package at the designated carrier location and keep your tracking number until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing